Privacy Policy
This Privacy Policy describes how Trashlate ("we", "us", or "our") collects, uses, stores, and shares information when you use our websites, mobile applications, and related services (collectively, the "Services").
If you do not agree with this policy, please do not use the Services. Where required by law, we will obtain your consent before collecting certain information.
1) Who this applies to
This policy applies to visitors of our website and users of our mobile apps. Some details may vary by platform (for example, purchases processed by Apple or Google).
2) Information we collect
2.1 Account and authentication information
If you create or access an account, we may process identifiers needed to authenticate you and keep your session secure. Depending on the sign-in method you choose, this may include your email address and identifiers issued by an authentication provider.
2.2 Content you provide
The Services are designed to help you interpret messages you choose to submit (for example, pasted text). If you use features that involve images or audio, you may provide media that could include personal information visible in screenshots, photos, or recordings.
2.3 Device permissions (mobile)
Our mobile apps may request access to device capabilities needed for specific features. For example, we may request access to your camera and photo library to let you capture or select images as part of your workflow. You can typically allow or deny permissions in your device settings; denying a permission may limit related features.
2.4 Usage, diagnostics, and support
We may collect limited technical information needed to operate the Services, prevent abuse, debug issues, and improve reliability (for example, basic device/app information and error logs). The exact categories depend on your platform and configuration.
2.5 Payments and subscriptions
If you purchase a subscription, payment processing is handled by the applicable payment platform (for example, Apple App Store or Google Play). We do not receive your full payment card number from those platforms. We may receive subscription status and related identifiers needed to provide access to paid features.
If you complete checkout on our website, payment processing may be handled by a third-party processor (for example, Stripe). In that case, payment details are provided directly to the processor according to its terms and privacy practices.
3) How we use information
We use information to:
- Provide, maintain, and improve the Services
- Authenticate users, prevent fraud and abuse, and protect security
- Process subscriptions and entitlements
- Provide customer support and respond to inquiries
- Comply with legal obligations and enforce our terms
4) AI processing
Certain features may use automated systems (including machine learning models) to generate outputs based on the inputs you provide. Outputs are generated for informational purposes and may be imperfect. The Services are not a substitute for professional advice (including medical, legal, or therapeutic advice).
5) How we share information
We may share information with service providers who help us operate the Services, such as:
- Cloud infrastructure and database providers
- Authentication providers
- Subscription management and mobile purchase verification providers
- Payment processors (for website checkout)
- Analytics, logging, and security vendors (as applicable)
We may also disclose information if required by law, to respond to lawful requests, or to protect the rights, safety, and security of our users and the public.
6) International transfers
We may process and store information in countries other than where you live. Where required, we will take steps designed to ensure appropriate safeguards for international transfers.
7) Retention
We retain information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods can vary depending on the type of information and the context in which it is processed.
8) Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing of your personal information, and rights related to automated decision-making or marketing communications. You may also be able to control certain permissions through your device settings.
9) Children
The Services are not directed to children under the age where parental consent is required in your region, and we do not knowingly collect personal information from children in violation of applicable law.
10) Security
We use reasonable technical and organizational measures designed to protect information. However, no method of transmission or storage is completely secure.
11) Changes to this policy
We may update this Privacy Policy from time to time. If changes are material, we will provide additional notice as required by law (for example, by updating the "Last updated" date or posting a notice in the Services).
12) Contact
For privacy questions, contact us using the support channel shown in the app or on our website. If no channel is available yet, contact us through the same place you received access to the Services.